Terms and Conditions

Thank you for choosing Finpeg as your preferred investment platform. We are glad you appreciate our investment offerings. By accessing or using our services in any form, you agree to the terms and conditions as laid down in the following paragraphs.

This agreement is made between
NEAM CAPS PRIVATE LIMITED, a Company incorporated under Companies Act, 2013 and having its registered office at 401, Agnaye, Plot 37-38, Sector 28, Vashi, Navi Mumbai 400703, (hereinafter referred to as "NEAM CAPS")
and
CUSTOMER, (hereinafter referred to as “The Client” which expression shall, unless repugnant to or inconsistent with the context or meaning thereof, be deemed to mean and include (if the Client is an individual) his/her heirs, executors, administrators and legal representatives and permitted assigns; (if the Client is a Partnership Firm), the partners for the time being of the said firm, the survivor or survivors of them and their respective heirs, executors, administrators and legal representatives/its successors and permitted assigns; (if the Client is a company or a body corporate) its successors and permitted assigns; (if the Client is the Karta of a Hindu Undivided Family), the members for the time being of the said Hindu Undivided Family and their respective heirs, executors, administrators and assigns; (if the Client is a Trust), the principal trustee or the board of trustees or the trustees or person authorised by the board of trustees for the time being and from time to time; (if the Client is the governing body of a society), the respective successors of the members of the governing body for the time being and from time to time the members of the society for the time being and from time to time and any new members elected or appointed] of the OTHER PART
NEAM CAPS and The Client are hereinafter collectively referred to as "Parties" and individually as "Party".

WHEREAS

  1. NEAM CAPS is a body corporate constituted under the laws of India and is registered with the Association of Mutual Funds in India (AMFI) having AMFI Registration Number ARN-113082.
  2. NEAM CAPS has set up a website on the internet at - www.finpeg.com (hereinafter referred to as “the Site") for the purposes of, inter alia, making available information on various financial products, including in particular, Units of Mutual Funds and for providing investment and processing services to retail investors, market intermediaries engaged in intermediation of mutual funds and other financial entities.
  3. NEAM CAPS has been registered with Association of Mutual Funds in India ("AMFI") to market and distribute units of Mutual Funds.
  4. The Client from time to time invests in securities and is desirous of utilizing the Site and the Services offered by NEAM CAPS for the purpose of investing in various Securities and units of Mutual Funds or other instruments of like nature.
  5. The Client maintains an investment account with NEAM CAPS (hereinafter referred to as "the said Investment Account") in the Client's name
  6. For the purpose of investing in units issued by Mutual Funds or other instruments of like nature by utilizing the various services offered by NEAM CAPS and the Site, the Client is required to give specific instructions to NEAM CAPS to execute transactions and trades in the name of the Client as may be specified through specific instructions of the Client and for carrying out the acts, matters and things as may be required for meeting the settlement obligations of the Client.
  7. The Client has requested NEAM CAPS to allow the Client to give instructions to NEAM CAPS to invest / disinvest in various Securities and units of Mutual Funds in the name of the Client as may be specified through specific instructions of the Client by electronic mail transmissions (E-mail) or telephone calls (Telephone Call) or in any other format acceptable to NEAM CAPS, whether electronic or otherwise (hereinafter collectively referred to as 'instructions")
  8. NEAM CAPS is agreeable to allowing the Client to utilize the Site and providing the Services on the terms and conditions hereinafter appearing, including the terms and conditions governing the investment account of each of the Customers.
  9. The details of the specified E-mail id from which the Client will be sending the specific instructions is as per the E-mail address the Client has chosen to share with NEAM CAPS.

Wherever this authorization to NEAM CAPS to act on specific instructions that the Client may give from time to time to NEAM CAPS to execute transactions and trades in the name of the Client has been issued by more than one person, such authorization to NEAM CAPS under this agreement shall be deemed to be joint and specific instructions given by any one of the Clients under the terms of this agreement shall be and be deemed to be instructions from the Clients jointly under this agreement.
AND IN CONSIDERATION OF THE ABOVE, the Client hereby (jointly and severally - in case of joint Clients) irrevocably agrees, confirms and undertakes with NEAM CAPS and these presents witnesseth as follows:
  1. The Client hereby authorizes NEAM CAPS acting through its directors and / or its duly authorized officers to act on specific instructions that the Client may give from time to time to NEAM CAPS to invest / disinvest in various Securities and units of Mutual Funds in the name of the Client as may be specified through specific instructions of the Client and for carrying out the acts, matters and things as may be required for meeting the settlement obligations of the Client.
  2. The Client hereby authorizes NEAM CAPS, its affiliates and/or its service providers to credit/debit the Client’s bank account/s to fulfill the settlement obligations of the Client including (but not limited to) payment obligations of the Client arising from any act of NEAM CAPS executing any transaction with respect to investing / disinvesting in any Security and/or units of Mutual Funds in the name of the Client as may be specified through specific instructions by the Client. The details of the bank account of the Client to be credited / debited, pursuant to NEAM CAPS executing any transaction in any Security and/or units of Mutual Funds in the name of the Client as may be specified through specific instructions by the Client either electronically (authorizing BSE Limited as a biller) or physically (NACH/ECS/AUTO DEBIT MANDATE INSTRUCTION FORM)
  3. The Client hereby requests and authorizes NEAM CAPS to (at the discretion of NEAM CAPS), rely upon and act or omit to act in accordance with any directions, instructions and/ or other communication which may from time to time be or purport to be given in connection with or in relation to the said Account by either Telephone Call and/or E-mail by the Client or any one of them (in case of joint Clients) or the person(s) authorized by the Client to act on the Client's behalf [“Authorized Persons"] (in case of a non-individual Client).
  4. The Client declares and confirms that the Client has, for the Client's convenience and after being fully aware of, and having duly considered, the risks involved, (which risks shall be borne fully by the Client) requested and authorized NEAM CAPS to rely upon and act on Instructions which may from time to time be given by either a Telephone Call and/or E-mail as mentioned above. The Client further declares and confirms that the Client is aware that NEAM CAPS is agreeing to act on the basis of Instructions given by either Telephone Call and/or E-mail only by reason of, and relying upon, the Client executing this writing and agreeing, confirming, declaring and indemnifying NEAM CAPS as done by this writing and NEAM CAPS would not have done so in the absence thereof. The provisions of this writing shall apply to any and all matters, communications, directions and instructions whatsoever in connection with the said Account.
  5. The Client declares and confirms that the Client is fully aware of the risks associated with investing in securities and/or units of Mutual Funds, and that anything mentioned in this agreement is NOT be construed as an assurance that the objectives of the proposed investment plan will be achieved
  6. The Client indemnifies NEAM CAPS from any consequences and/or outcome arising from NEAM CAPS executing any transaction with respect to investing / disinvesting in any Security and/or units of Mutual Funds in the name of the Client as may be specified through specific instructions of the Client, including (but NOT limited to) the said investments NOT generating the returns the Client expects them to generate.
  7. The Client declares and confirms that the Client has been briefed by NEAM CAPS about all commissions, brokerages and fees (if any) earned by NEAM CAPS from any third party entity including (but NOT limited to) Mutual Fund companies for facilitating investment / disinvestment in various Securities and units of Mutual Funds in the name of the Client as may be specified through specific instructions of the Client.
  8. NEAM CAPS may, but shall not be obliged to, act as aforesaid without inquiry as to the identity or authority of the Client or the Authorized Person(s) giving or purporting to give any Instructions or as to the authenticity of any Telephone Call and/or E-mail message and may treat the same as fully authorized by and binding on the Client regardless of the circumstances prevailing at the time of the Instruction and notwithstanding any error, misunderstanding, lack of clarity, fraud, forgery, or lack of authority in relation thereto, and without requiring any confirmation provided that the concerned person acting on behalf of NEAM CAPS believed the Instructions to be genuine at the time it was acted upon.
  9. NEAM CAPS may, but shall not be obliged to, require that any of the Instructions should contain or be accompanied by such identifying code or test as NEAM CAPS may from time to time specify and the Client shall be responsible for any improper use of such code or test.
  10. The Client understands that while NEAM CAPS will make all reasonable effort to execute transactions in relation to investment / disinvestment in various Securities and units of Mutual Funds in the name of the Client as may be specified through specific instructions of the Client to NEAM CAPS, NEAM CAPS can NOT ensure such transactions are successfully executed every time. The Client indemnifies NEAM CAPS from the consequences of failure on the part of NEAM CAPS to successfully execute any transaction in the name of the Client as may be specified through specific instructions of the Client to NEAM CAPS because of any reason whatsoever including (but NOT limited to) network outage, system failure, technical glitches in the technology infrastructure of NEAM CAPS or its affiliates / service providers, natural calamity, civil unrest, acts of God, and/or regulatory action.
  11. The Client declares and confirms that NEAM CAPs is authorized to, but not obliged to, execute compensatory transaction/s in relation to investment / disinvestment in various Securities and units of Mutual Funds in the name of the Client in lieu of any failure to successfully execute any transaction/s in the name of the Client as may be specified through specific instructions of the Client at any date or time after such a failure to successfully execute any transaction is detected.
  12. Notwithstanding anything contained herein or elsewhere, NEAM CAPS shall not be bound to act in accordance with the whole or any part of the Instructions or directions contained in any Instructions and may in its sole discretion and exclusive determination, and without being required to give any notice or assign reason, decline or omit to act pursuant to any Instructions or defer acting in accordance with any Instructions and the same shall be at the Client's risk and NEAM CAPS shall not be liable for the consequences of any such refusal or omission to act or deferment of action.
  13. The Client is aware that NEAM CAPS is agreeable to offer the facility of giving Instructions by E-mail or Telephone call only if NEAM CAPS is not required to bear and only if the Client agrees to bear, the risk, responsibility and liability of any misuse or unauthorized use. The Client is aware that he has the option of not availing such facility. However being fully aware of all risks, the Client desires the convenience of such facility of giving Instructions by E-mail or Telephone call and has therefore opted for such facility of his own free choice and is willing and agreeable to bear all associated risks, responsibility and liability.
  14. Upon receipt by NEAM CAPS, Instructions shall be deemed to conclusively constitute Client's mandate, subject to the right of NEAM CAPS as herein contained, to NEAM CAPS to act in accordance with the directions and Instructions contained therein notwithstanding that such Instruction may have been authorized or transmitted in error or fraudulently or may otherwise not have been authorized by or on behalf of the Client or the Authorized Person(s) or may have been altered, misunderstood or distorted in any manner in the course of communication.
  15. The Client is aware that NEAM CAPS may be receiving either of the following:
    a. Telephone Call which may be distorted due to problems in telecommunication;
    b. E-mail, which may disappear/ get damaged making the same incapable of being read/ viewed due to computer failure/ malfunction and/ or any other reasons.
    In all such cases the Client hereby confirms that the same shall be at the Client's risk and NEAM CAPS shall not be obliged to take any precaution by (a) recording the Instructions given over the telephone and (b) making/ taking printouts of E-mail and preserving a hard copy of such e-mail or otherwise. Without prejudice to the above, if NEAM CAPS makes of any recording of the Telephone Call / takes printout of such E-mail respectively then, the Client agrees that such recording / print-out shall be conclusive and binding upon the Client notwithstanding that the same is a recording of the Telephone Call / print out of the E-mail.
  16. NEAM CAPS may at any time without assigning any reason and without any notice withdraw the facility of giving Instructions by either a Telephone Call and/or E-mail altogether in respect of the said Investment Account. However, any such termination shall not affect anything done or any rights or liability accrued or incurred prior to the termination and all the above indemnities given by the Client to NEAM CAPS as part of this agreement shall survive any such termination.
  17. If the Client desires to discontinue giving Instructions by either Telephone Call and/or E-mail as provided in this writing, the Client shall deliver to NEAM CAPS, prior written notice of (7) seven days in this behalf. Such notice of discontinuation shall bind the Client forthwith upon the notice being given by the Client. However, such notice of discontinuation shall not be effective as against NEAM CAPS until NEAM CAPS has acknowledged in writing to the Client that it has acted upon such notice.
    PROVIDED that such discontinuation shall not release the Client from the terms of this writing in respect of any action taken or omitted to be taken by NEAM CAPS in accordance with the Instructions or directions contained in any Instruction or the terms of this writing prior to such acknowledgement by NEAM CAPS.
  18. In consideration of NEAM CAPS acting and/or agreeing to act pursuant to the terms of this writing and/ or any Instructions as provided in this writing, the Client hereby agrees to indemnify NEAM CAPS, its employees, Directors and Affiliates and keep NEAM CAPS at all times saved, harmless and indemnified from and against all actions, suits, proceedings, costs, claims, demands, charges, expenses, direct, indirect or consequential losses and liabilities howsoever arising and incurred, suffered or paid by NEAM CAPS or required to be incurred, suffered or paid by NEAM CAPS in consequence of or in any way related to
    a. NEAM CAPS having acted or omitted to act in accordance with or pursuant to any Instructions or the terms of this writing; or
    b. any Instructions received by/given to NEAM CAPS which it believes in good faith to be such Instructions; or
    c. any unauthorized or fraudulent Instructions received by/given to NEAM CAPS.
  19. NEAM CAPS shall not be under any obligation at any time to maintain any special facility for the receipt of any Instructions by way of either a Telephone Call and/or E-mail or to ensure the continued operations or availability of any such Telephone Call and/or E-mail equipment.
  20. The Client also acknowledges and confirms that
    a. sending information by either Telephone and / or E-mail is not a secure means of sending information and can be intercepted and tampered with;
    b. it/he/she is aware of the nature of internet/intranet/telecommunications services that the E-mail transmissions may not be received properly and may be read or be known to any unauthorized persons;
    c. the request to NEAM CAPS to accept and act on either Telephone Call and/or E-mail Instructions is for the Client's convenience and benefit.
    In all such events Client agrees to assume and bear all the risks involved in respect of such errors and misunderstanding and NEAM CAPS shall not be responsible in any manner for the same or breach of confidentiality thereto and shall also not be liable for any claims, loss, damage, cost or expense and liability arising there from.
  21. The Client also understands that E-mail transmission is not encrypted and that E-mail is not a secure means of transmission. The Client acknowledges and accepts that such insecure transmission methods involve risk of possible unauthorized alteration of data and/ or unauthorized usage thereof for whatever purposes.
  22. The protection and remedies available to NEAM CAPS under this agreement shall be in addition to any protection or remedies available to NEAM CAPS under any other provision of law or agreement to which NEAM CAPS may be entitled to. This is also without prejudice to other rights of NEAM CAPS, privileges, powers and remedies in law and NEAM CAPS may delay enforcing its rights without at any time losing them and waiver of a right by NEAM CAPS hereunder available to it by law shall not be deemed to be a waiver of any other rights or of the same right at another time.
  23. The Client confirms that NEAM CAPS shall be entitled not to act on the Instructions received by NEAM CAPS from the Client if there, has been a transmission error consequent to which the Instructions have not properly reached NEAM CAPS or if the transmission received is not clear or is illegible.
  24. In the event of any dispute relating to the actual terms of the Instructions, the records of NEAM CAPS on the actual Instructions received shall be final and binding on the Client and the Client shall not dispute the same.
  25. As regards to E-mail Instructions, the Client shall use the e-mail address as specified while signing up via the website or application/supplied to NEAM CAPS or any authorized officer of NEAM CAPS for the purpose of signing up for sending and receiving E-mails or such other e-mail addresses as informed to and as may be acceptable to NEAM CAPS.
  26. The Client hereby specifically agrees and confirms that any matter or issue arising hereunder shall be governed by and construed exclusively in accordance with the Indian laws and shall be, at the sole discretion of NEAM CAPS, subject to the jurisdiction of the courts in Mumbai.

Cancellation Policy

The investor may choose to redeem his investments at any point in time and company will not charge any cancellation fee. However, fees and taxes may be charged by our partner AMCs as per the mandate of the respective funds.

Under no circumstances will the company refund the commission that it earns from its mutual fund distribution business either to the investor or the concerned AMC.